WEBSITE PRIVACY POLICY
This Privacy Policy applies to all personal information collected by Property Renovation Experts Pty Ltd (we, us or our) via the website located at www.propertyrenovationexperts.com.au (Website).
What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
We collect the following personal information from website users: full name, email address, phone number, property details and location, renovation project specifications and requirements, budget information, communication preferences, IP address and device information, website usage data and analytics, enquiry and consultation history, payment and billing information where services are engaged, and any other information voluntarily provided through contact forms, consultation bookings, or project enquiries.Types of information
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy
policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however,
it is not possible to identify you personally from our use of cookies. Our use of cookies is governed by the following:Types of Cookies We Use: We use the following categories of cookies on the Website:
Essential Cookies: Necessary for the Website to function properly, enabling core features such as page navigation, secure login, and access to restricted areas. These cookies cannot be disabled without affecting Website functionality.
Analytical/Performance Cookies: These cookies collect information about how visitors use the Website, including pages visited, time spent, and any error messages encountered. This data is used in aggregate form to improve Website performance and user experience.
Functionality Cookies: These cookies allow the Website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features.
Marketing/Targeting Cookies: These cookies record your visit to the Website, the pages you have visited, and the links you have followed. We may use this information to make the Website and any advertising displayed on it more relevant to your interests.
Managing Cookie Preferences: You have the right to accept or decline cookies.
You may manage your cookie preferences at any time through the following means:Adjusting your browser settings to refuse some or all cookies, or to alert you when cookies are being sent. Please refer to your browser's help documentation for instructions specific to your browser;
Using our cookie consent tool (where available on the Website) to select your preferred cookie categories; and
Opting out of specific third-party cookies via the relevant third-party provider's opt-out mechanism.
Please note that disabling certain cookies may affect the functionality of the Website and limit your ability to access some features or services.
Third-Party Cookies: Some cookies on the Website are set by third-party service providers, including analytics providers (such as Google Analytics) and advertising networks. These third-party cookies are governed by the respective privacy policies of those third parties, over which we have no control. We encourage you to review the privacy policies of any third-party providers whose cookies may be active on the Website. We do not accept responsibility or liability for the privacy practices of such third parties. By continuing to use the Website, you acknowledge and consent to the use of third-party cookies as described in this clause.
(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
(d) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct
marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii)allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All
complaints will be considered by the business and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with
you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
8. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: team@propertyrenovationexperts.com.au.